Last Updated: 13th November 2026
Business Name: Emma Bunn trading as Natural Aspect (“Natural Aspect”, “we”, “us”, “our”)
Business Address: Hexham Way, Bracebridge Heath, Lincoln LN4 2GT
Contact Email: emma@naturalaspect.uk
Contact Phone: 07711 778843
1.1. Our online client galleries and storefront are hosted and powered by a third-party gallery platform (ShootProof), which operates as a software and e-commerce service provider on our behalf. However, all orders placed through our gallery form a contract strictly between you and Emma Bunn trading as Natural Aspect of 16, Hexham Way, Bracebridge Heath, Lincoln LN4 2GT (and not with ShootProof). If you have any queries, comments, or complaints regarding these Terms of Sale or your order, please contact us directly at emma@naturalaspect.uk or 07711 778843.
1.2. These Terms of Sale apply to all purchases of physical photographic prints (“Goods”) and downloadable digital image files (“Digital Content”), collectively referred to as “Products”, made through our online event galleries by individual customers (“you”, “your”) acting as consumers for personal, non-commercial use.
1.3. Please read these terms carefully before submitting your order. They explain how we provide Products to you, how a contract is formed, your cancellation and refund rights, and how we protect our intellectual property and your personal data.
1.4. Our online store is solely for the supply of Products to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We cannot deliver to the Isle of Man, the Channel Islands or any address outside the United Kingdom.
1.5. When we use the words “writing” or “written” in these terms, this includes emails.
2.1. Gallery Access: Online event galleries remain actively accessible for ordering for 3 months following the event date, after which images are archived. We cannot guarantee the availability of Goods or Digital Content once an event gallery has closed.
2.2. Customer Backups: Once Digital Content has been delivered to you, we recommend that you download it promptly and keep your own secure backup copies. We do not provide permanent cloud storage or free re-downloads after a gallery closes. This does not affect your legal rights if Digital Content is faulty or if we failed to deliver it.
3.1. Order Submission: To place an order, you must provide a valid email address and (for Goods) a UK delivery address. You can review and correct any errors on your order up until the point you click the final checkout/payment button. After submitting your order, you will receive an automated email acknowledging receipt. This acknowledgement does not constitute acceptance of your order.
3.2. Digital Content (Immediate Acceptance): Once we have received payment in full and you have given your express consent and acknowledgement for immediate delivery at checkout (see clause 7.1), our acceptance of your order takes place when we make the Digital Content available for download or email you your download link. A legally binding contract is formed at that moment.
3.3. Goods / Physical Prints (Manual Quality Review): Because we manually review every print order to ensure optimal print quality, placing an order for Goods does not automatically create a binding contract:
(a) Before production, we manually inspect your selected images to check cropping, colour profiles, resolution, and aspect ratios. If we identify an issue that may affect print quality, we will contact you by email before proceeding.
(b) Our acceptance of your order for Goods takes place only once we have completed our manual quality check, approved the order, and sent it to our third-party professional printing laboratory for production (confirmed by email to you). Only at this point is a legally binding contract created between us.
(c) We will accept or decline your order for Goods within 2 working days of you placing it. If we have not done so by then, we will contact you and you may cancel the order for a full refund.
3.4. Unable to Accept an Order: If we are unable to accept your order (for example, due to technical file issues, stock unavailability at our printing laboratory, or an obvious pricing or description error), we will notify you by email and refund any sums paid, to your original payment method, within 5 working days.
3.5. Contract Confirmation: Once your order is accepted, we will send you an order number and confirmation of your contract on a durable medium (by email). For Digital Content, this confirmation will also confirm your consent to immediate delivery and your acknowledgement that you lose your right to cancel once delivery begins. Please quote your order number whenever you contact us.
4.1. We take great care to ensure all Products are described accurately and to calibrate our editing screens alongside our professional printing laboratory.
4.2. Because of variations in device screens, brightness settings, and the natural difference between backlit digital displays and physical photographic paper, small differences in colour, brightness, and contrast between how an image appears on your screen and the final print are normal and are not in themselves a defect. This does not affect your legal rights if a print is materially different from how it was described or shown, or is not of satisfactory quality.
4.3. Digital Content: Unless the product description says otherwise, Digital Content is supplied as high-resolution JPEG files of approximately 4560 pixels on the long edge, in sRGB colour, without watermarks and is delivered by download link. A standard computer, phone or tablet with a web browser and software able to open JPEG files is sufficient to download and view the files. No copy-protection or other technical restrictions are applied to the files.
5.1. The price of the Products will be the price displayed on the order page at checkout. Prices include all taxes. We do not charge VAT because we are not currently VAT-registered.
5.2. Delivery charges for physical Goods are shown at checkout before you place your order and are included in the total price you pay. Digital Content incurs no delivery charges.
5.3. Payment for all Products is processed securely at the time of checkout via our online gallery platform (ShootProof) and its integrated payment processors (such as Stripe). We do not store your full payment card details. We are not responsible for delays in delivery or download access that are caused by you providing incorrect payment details.
5.4. If, before we dispatch Goods or make Digital Content available, we discover an obvious and unmistakable pricing error that you could reasonably have recognised as a mispricing, we may cancel your order and refund any sums paid to your original payment method.
6.1. Digital Content Delivery: Once full payment is cleared, Digital Content is delivered electronically via a download link on your order confirmation page and/or sent to the email address provided at checkout. Your download link will remain active for 7 days. You are responsible for entering an accurate email address. Clause 4.3 explains what you need to download and view the files.
6.2. Physical Goods Fulfilment (Drop-Shipping): Once approved by us under clause 3.3, physical Goods are printed, packaged, and dispatched directly to your specified UK delivery address by our third-party professional printing laboratory using Royal Mail or DPD courier services.
6.3. UK Delivery Methods & Transit Times: Available shipping methods and exact delivery charges are shown at checkout before you place your order. Once your order has been printed and dispatched by our laboratory, estimated UK transit times are:
6.4. Oversized Orders, Remote Postcodes & Weekend Deliveries:
6.5. Failed Delivery & Incorrect Addresses: Please ensure your delivery address is accurate at checkout. If no one is available to take delivery and the parcel cannot fit through your letterbox, the courier will leave instructions on how to rearrange delivery or collect from a local depot. We are not responsible for delays or lost parcels to the extent they are caused by an incorrect address provided by you or your failure to rearrange delivery.
6.6. Late Delivery: We will deliver Goods without undue delay and in any event within 30 days of the day we accept your order, unless we agree otherwise. If we miss this deadline, you may set a new reasonable deadline for delivery, and if we miss that too you may cancel the order for a full refund. If delivery by a particular date was essential and you told us so before ordering, you may cancel straight away if we miss it. These rights come from the Consumer Rights Act 2015.
6.7. Risk and Ownership: Physical Goods remain at our risk until they are physically delivered to the address you provided (or handed to a carrier arranged independently by you). Ownership of the Goods passes to you once we have received full payment and the Goods have been delivered.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have a 14-day “cooling-off” period to cancel online purchases. The exceptions below apply to our Products, and we show the relevant exception on the order page before you pay.
7.1. Digital Content (Immediate Download): Under Regulation 37 of the Consumer Contracts Regulations 2013, if you want us to supply Digital Content immediately, you must give your express consent to immediate delivery and acknowledge that you will lose your right to cancel. At checkout we ask you to do this by ticking the consent box. Your right to cancel ends once the download or delivery of your Digital Content begins.
7.2. Made-to-Order Physical Prints: Under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, the 14-day right to cancel does not apply to goods made to the consumer’s specifications or clearly personalised. Each print is made to your specifications: your choice of image, size, finish and crop. For that reason, once we have accepted your order and sent it to our printing laboratory (clause 3.3), you cannot cancel or return it simply because you have changed your mind. This does not affect your rights under clause 8 if a print is faulty, damaged or not as described.
7.3. Withdrawing an Order Before We Accept It: Until we accept your order for Goods, no contract exists between us. You may withdraw your order at any time before acceptance by contacting us immediately at emma@naturalaspect.uk, and we will refund you in full to your original payment method within 14 days.
Your statutory rights under the Consumer Rights Act 2015 are separate from the cancellation rules in clause 7 and are not affected by these terms. Goods must be as described, fit for purpose, and of satisfactory quality; Digital Content must also be as described, fit for purpose, and of satisfactory quality.
8.1. Faulty or Corrupted Digital Content: If Digital Content is corrupted, incomplete, or fails to download because of a fault, please tell us as soon as you can at emma@naturalaspect.uk. This request does not limit your legal rights. We will repair or replace the file free of charge. If we cannot, you may be entitled to a price reduction, up to a full refund. If defective Digital Content damages your device or other digital content because we failed to use reasonable care and skill, you may be entitled to a repair or compensation under the Consumer Rights Act 2015.
8.2. Damaged, Defective, or Incorrect Physical Goods: Please inspect your Goods as soon as they arrive.
(a) Reporting: To help us resolve the issue quickly with our printing laboratory, please email us at emma@naturalaspect.uk within 14 days if a print arrives damaged in transit, has a manufacturing defect, or is the wrong image or size. This request does not limit your legal rights. In particular, you have a right to reject faulty Goods within 30 days of delivery for a full refund.
(b) Evidence: Please include your order number and clear photographs showing the damage or defect (including any damage to the outer packaging) so we can resolve the matter promptly with our printing laboratory.
(c) Resolution: Within 30 days of delivery, you may choose to reject faulty Goods for a full refund, or ask us to replace them free of charge. After 30 days, if Goods are faulty, you may ask us to repair or replace them. If we cannot do so, or the attempt fails, you may be entitled to a refund (which may be reduced to reflect your use of the Goods after the first 6 months) or a price reduction. You do not need to return damaged prints unless we specifically ask, and if we do, we will pay the return costs.
(d) Ongoing Statutory Rights: In the first 6 months after delivery, faulty Goods are presumed to have been faulty when delivered. If faulty Goods cannot be repaired or replaced, you are entitled to a refund, in most cases in full during the first 6 months. If Goods do not last a reasonable length of time, you may be entitled to a price reduction or partial refund for up to 6 years after delivery (5 years in Scotland).
9.1. Ownership of Copyright: All photographs, prints, digital files, and website content remain the intellectual property and copyright of Emma Bunn trading as Natural Aspect under the Copyright, Designs and Patents Act 1988. Purchasing Goods or Digital Content does not transfer copyright ownership to you. We assert our moral right to be identified as the author of the photographs under section 77 of that Act.
9.2. What You May Do: Once we have received full payment, we grant you a personal, non-exclusive, non-transferable licence to:
(a) display physical Goods for personal, non-commercial purposes (such as framing at home) and give them as gifts to family and friends;
(b) download, store, back up and print Digital Content for personal display;
(c) share Digital Content on your personal social media accounts; and
(d) make ordinary edits to Digital Content for personal use (such as cropping), provided you do not remove any watermark, copyright notice or metadata.
9.3. What You May Not Do: Without our prior written permission and a separate commercial licence, you must not:
(a) use any Goods or Digital Content for commercial, marketing or business purposes;
(b) sell, sublicense or distribute Goods or Digital Content to third parties, other than as permitted by clause 9.2;
(c) submit Goods or Digital Content to stock libraries or competitions; or
(d) scan, photograph, digitise or otherwise copy Goods other than as permitted by clause 9.2.
9.4. Artificial Intelligence: Without our prior written consent, you must not use any photograph, print or Digital Content to train, fine-tune or test artificial intelligence or machine-learning models, to build datasets, or to create synthetic, manipulated or “deepfake” images or media of the people or scenes pictured. This does not stop you using ordinary editing or photo apps on your own device for personal use that do none of these things. If you breach this clause, we may withdraw your licence under clause 9.2 by written notice.
10.1. Statutory Liability Preserved: We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence (or that of our employees, agents, or subcontractors), fraud or fraudulent misrepresentation, defective products under the Consumer Protection Act 1987, or breach of your statutory rights under the Consumer Rights Act 2015.
10.2. Foreseeable Loss & Domestic Use Only: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Because we supply Products strictly for domestic and private use, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.3. Events Outside Our Reasonable Control: We are not liable for delays or failures in performance caused by events genuinely beyond our reasonable control, such as severe weather, floods, fires, pandemics, government restrictions, postal or courier strikes, or widespread internet or utility failures. This does not cover failures by our own suppliers (such as our gallery platform or printing laboratory) that we could reasonably have avoided or planned for, and we remain responsible for our suppliers as set out in clause 10.1. If an event outside our control causes a substantial delay, we will contact you as soon as possible and you may cancel your order for a full refund of any Products paid for but not received.
11.1. We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your personal details will never be sold to third parties.
11.2. To host your gallery, process your checkout, and fulfil your order, your personal data (such as your name, email address, UK delivery address, and order details) is processed through our gallery platform provider (ShootProof) and, for physical Goods, shared with our third-party professional printing laboratory and their delivery couriers solely for the purpose of printing, packaging, and dispatching your order. Both ShootProof and our printing laboratory process data under strict data protection obligations.
11.3. ShootProof is based in the United States and stores personal data there, and some of our other service providers may also be based outside the UK. Where your personal data is transferred outside the UK, we make sure appropriate safeguards are in place. For ShootProof, these are standard contractual clauses and the UK International Data Transfer Addendum. More detail is in our Privacy Policy.
11.4. Full details of how we collect, store, and protect your personal data, along with your data protection rights, are set out in our Privacy Policy (which also covers our use of cookies) at https://naturalaspect.uk/privacy/.
12.1. Complaints: If you are unhappy with your order or our service, please contact us at emma@naturalaspect.uk or 07711 778843, quoting your order number. We aim to acknowledge your complaint within 2 working days and to tell you the outcome within 14 days.
12.2. Alternative Dispute Resolution (ADR): ADR is an optional process where an independent body considers the facts of a dispute without you having to go to court. We do not currently subscribe to an ADR scheme. If we cannot resolve your complaint, we will confirm our position to you in writing. You keep your full legal right to bring proceedings in court.
13.1. Transfer of Rights: We may transfer our rights and obligations under these terms to another organisation, and will notify you in writing if this happens. This will not reduce your rights under these terms. You may only transfer your rights or obligations to another person if we agree in writing.
13.2. Third-Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.3. Severability & Delay: Each clause of these terms operates separately. If a court finds any part unlawful, the remaining clauses remain in full force. If we delay in enforcing any right under these terms, we can still enforce it later.
13.4. Governing Law and Jurisdiction: These Terms of Sale are governed by the laws of England and Wales. You can bring legal proceedings in respect of the Products in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home nation or England and Wales.